[rant] AT&T Uverse service is generally good. I love that I can record 4 shows at once, and watch another that's recorded. I love that I can access the DVR downstairs with my box up in my room, so I can watch shows that were recorded without having to go downstairs. However, I REALLY HATE a couple of things:

1) The voice-prompt on their main 800 number. It almost always sends me to the wrong department, even after I gave the correct answers and it confirmed my requests. And, having to spend 5 minutes just getting to the correct prompt for Uverse is really a bitch.

2) After hours, the tech support people are in some other country. I had to repeat everything I said four times, after she confirmed everything I said by repeating it back to me. I realize that's how they're taught, but FUCK it's annoying. When in customer service, you are generally taught to confirm what the caller is saying with an, "Alright, let me see if I can help you with x." NOT, "So you want me to help you with x?" All it does is piss off the customer. All I wanted was the way to access my DVR remotely so I didn't have to go downstairs and mess with it. Part of the perk with this system. However, the link from the main Uverse online console where you can access your account and pay the bill, etc. was not working. The link that said "remote access for your DVR" sent me to u-verse.sbc.yahoo.com (the main homepage with the sign in link). BIG FUCKING HELP. So, after explaining this concept to the woman on the phone about five times, she finally talked me through signing on to the main AT&T Yahoo console. EXCRUCIATINGLY SLOWLY. Like I am a moron or something. Not even my mother would need that kind of slowness to get the job done. So finally, I get to the correct spot and the module to access the DVR isn't there. She tells me to try x, and x isn't an option on my screen. She tells me to look for y. Y doesn't exist either. That's when I realized that she was across the globe. I was probably fairly snotty with her after that, but I was very annoyed by that point. Finally I figured it out on my own, but it still wouldn't access. It turns out that the damn DVR box has to be ON for me to remotely access it. Mother FUCKER. So I still have to go downstairs to turn it on. What a waste of time and energy on my part, trying to get this fixed. *flabbergasted sigh*

In other complaints: My foam mattress pad has decided to be a little bitch and wrinkle. Like, little tiny wrinkles that I can't get out. So it's now like I'm sleeping on speed bumps. And naturally they form right under my hips, so it digs into the fibromyalgia pressure spots. PAIN. And bad sleep. So I'm all cranky. Need to get a better one when Mom gets paid on Friday. Like, one that isn't 1/2" thick. Whatever you do, DON'T get the $15 mattress pad at Target. It SUCKS.
[/rant]

ETA: When you take of a foam mattress topper, and the result is that the mattress (with no real padding of its own) feels really squishy and nice, you've got a bad mattress topper. The damn thing is now out in the hallway waiting for next trash day. Grr. Then again, what should I have expected for $15? You get what you pay for, obviously.